Woocommerce gallery not displaying properly


#1

Hi Guys,

Wondering if you can help me please.

I am trying to set up image galleries in my Woocommerce product pages and instead of appearing as one main image and smaller gallery images below, they’re all stacking on top of one another as large images.

Please see this page as an example: http://newsite.vetbranding.com.au/product/hospitalsurgical-whiteboard/?preview_id=729&preview_nonce=8fb0dc2084&_thumbnail_id=965&preview=true

I’m wondering if the theme is interfering with this? Any help fixing this issue would be appreciated.

Thanks in advance.


#2

Hello,

The link doesn’t seem to be valid, can you please check it?

Kind Regards, Roman.


#3

Here is the link:

http://newsite.vetbranding.com.au/product/hospitalsurgical-whiteboard/


#4

Hello, thank you for the link.

It looks like a theme issue, thank you for pointing it out.

I added it to our list, it should be fixed in a new theme version.

Kind Regards, Roman.


#5

Hi Roman,

When will the new version be released? This is a major inconvenience as we were hoping to launch our new site in the next couple of weeks :frowning:


#6

Hello Paul,

Changes for fixing this issue are ready, I have already asked our Developer when update will be available for downloading.

Kind Regards, Roman.


#7

Hello Paul, new version is available.

Kind Regards, Roman.


#8

Hi Roman,

Thanks for your response.

I am not seeing the update option for the Rocked Pro theme. I have gone into Appearance > Themes but there is no new version update option.

How do I update it?


#9

Hello Paul,

You can try to update the theme manually. You can download it on MY ACCOUNT → DOWNLOADS page. You can check this WordPress Codex page if you don’t know how to update the theme manually:
https://codex.wordpress.org/Using_Themes

Please feel free to ask any other questions that you might have.

Kind Regards, Roman.


#10

Hi!
I have the latest version of Rocked Pro and updated Woocommerce. Now, my all my woo commerce pages are wack. There are large images after every category:

http://jbm.7da.myftpupload.com/product-category/cats/

Also, shop page: http://jbm.7da.myftpupload.com/shop/

and galleries/thumbnails for individual products. http://jbm.7da.myftpupload.com/product/cat-cards/

I found this article, but don’t know how to work it into Rocked Pro.

Please help - I was nearly done with this site for a client and now this has happened. :frowning:


#11

OK - weirdly enough, I deactivated Jetpack and the shop and gallery pages look back the way I wanted them. However, I still am having the issue with the single product gallery.

http://jbm.7da.myftpupload.com/product/cat-cards/

I need it to be a main image with smaller, thumbnails (a set of 5 images).

Please advise.

I found another article which sort of discusses this:

https://createandcode.com/broken-photo-gallery-and-lightbox-after-woocommerce-3-0-upgrade/

but again, I don’t know how to put the fix into the theme code.

Still trying to figure this out…somehow the thumbnails have regenerated and it looks all right (I think) to visitors, but not on the admin settings?

What are the best setting in Rocked Pro to set the woocommerce images in the customize, please. Right now I think I have 600 and 300, if that is important.

Very frustrated.

Thank you so much. :slight_smile:


#13

Hello,

Please create a new topic for your issue to keep forum in good order and make it easier to help you.

Kind Regards, Roman.


closed #14