Video header no longer showing up

I’ve had a video header for my home page since I created my website and yesterday afternoon it all of the sudden doesn’t show up. Doesn’t show up on web browser or mobile website. Please advise.

Hello,

First thanks for using our theme!

I have some questions to you:

  1. You are using a .mp4 or youtube video?
  2. Are you using a child theme?
  3. You already did a try by clearing your website cache?

Kind Regards,

Rodrigo.

aThemes Support

Hi! Here are my answers.

  1. You are using a .mp4 or youtube video?
    .mp4

  2. Are you using a child theme?
    yes

  3. You already did a try by clearing your website cache?
    I do not know how to do this.

Hello,

Thanks for the info!

Could you please send a .zip with the child theme to my email?

rodrigo@athemes.com

So I can do a inspection in the files you are modifying and discover if the issue is there.

Kind Regards,

Rodrigo.

aThemes Support