Update Unauthorized


#1

Hi there! I am new here. I am using Sydney Pro 1.27 and I would like to update to 1.29. I use wordpress update menu, but it replies I am Unauthorized. Could someone please help me? Thank you all in advance!


#2

Hey same here, I am using Sydney Pro 1.26 and I would like to update to 1.29. I use wordpress update menu, but it replies I am Unauthorized. Could someone please help me? Thank you


#3

Hello there,

I would like to apologize in advance for delayed respond.

Could you please try to do the following?

  1. Go to Appearance > Theme License
  2. Remove the license key and keep the “License Key” field temporarily empty
  3. Hit “Save changes” button
  4. Then, enter the license key in the “License Key” field
  5. Hit “Save changes” button
  6. Try to update the theme

Let me know how it resolves the issue.

Regards,
Kharis


#4

Thank you Kharis, I am not able to find where (and how) I can deactivate my license. I can not find any way to do that. Thank you in advance for your help.


#5

Hello there,

If you don’t mind, could you please give me a temporary access to your site admin area? Please send the login credentials to my email kharisblank at gmail dotcom with the link to this topic.

Regards,
Kharis


#6

email sent. Thank you