Update sydney pro

Hi!
I have installed SydneyPro, and it asked for an update - today January 8th, 2018 - But I had this message:
Update failed: download failed. unauthorized

I don’t know what to do-

thanks

Hello there,

I am sorry for the inconvenience. There might be a server issue, not sure though. Please try once again.

Regards,
Kharis

Hi there - I get the same error trying to Update from My Dashboard / Update Themes

Sydney Pro
You have version 2.0.4 installed. Update to 2.0.5.

today January 9th, 2018 - for me same message:
Update failed: download failed. unauthorized

Same issue almost a week later: 14JAN2018

Enabling Maintenance mode…
Updating Theme Sydney Pro (1/1)
Downloading update from …

An error occurred while updating Sydney Pro: Download failed. Unauthorized

Hello there,

I’ve forwarded it to @vlad and will be able to help you soon. Thank you for your patience.

Regards,
Kharis

Hi there,

Sometimes this happens when our server doesn’t communicate properly with yours. Please go to Appearance > Theme License, copy your license and deactivate, then delete it and save, then re-add it and re-activate it. Sort of like a refresh.

tried that and before I deactivated a line said "License key expired 23 Jan 2018"
my license key doesn’t seem to be accepted (although a Lifetime Purcahse on 29 NOV 2017 with same license key

Will atviate a nother them Twenty Seventeen - and delete theme using my FPT pgoram
and recaopy

and try and reactivate etc

insists in saying "license key expired 23 Jan 2018"
that’s today the same time as I am trying to resolve update from 2.04 to 2.05

Same issue with a FTP copy of latest download from my ATHEMES account

I am now a Lifetime owner (since NOV 2017)
license key is the same but not being accepted?

but theme is now 2.05
just the licence key issue expired today 23 Jan 2018

tried license key again today now said expires 24 January 2018

Hi
It is the third time that when update some plugin the web page crash.
I don’t know what is going on
My web crash complete.
please I need your support
let me know what info do you need to access

thanks

Hei,
My web crash is a disaster. It is the third time in the last month
When the plugins /crelly slider and too box ask to an update, the web crash
It a serious problem for my businnes
I need a report and to know whats is going on.
Otherwise I couldn’t pay the Sydney pro again

thanks

Hi

I again. When I update Site Origin Panels and Widget bundle the web crash
complete!!! and also all the plugins disappears…It is a complete
disaster!!
I don’t know what to do. And the support is not help me with theis.
I bought Sydney pro and I am not renew the license. I am very upset

thanks

Hello there,

Please grant me to access your site’s FTP and administration panel (/wp-admin), as I need to access all site files directly to manually inspect them.

Regards,
Kharis

Hi Kharis, Here you’ll find the acces.
You will see I didn’t update the plugins yet. I am afraid if do, all the
plugins will be disappear again.
Thanks for our help-

Hello there,

Sorry, the accounts you’ve sent didn’t work for me. For security reason, could you please resend the valid ones to kharisblank@gmail.com. Mention the link to this topic in your message body to signal its a followup from forum support.

Regards,
Kharis

Hello there,

I’ve just replied your email. Let me know if you haven’t yet received it.

Regards,
Kharis