Uncomplete loading for IOS less than 13 (IOS 12.5.1)

Has anyone been using Astrid template found the problem when loding the web page on iphone 6 (IOS 12.5.1)? it loads perfectly fine in Iphone with latest IOS and in android.

Thank you.
Ken

Hi Ken,

Thank you for contacting us about our theme Astrid. I am happy to help with your queries.

It would be better if you can share a link to your website here, so I can check and inspect it directly with my phone.

Regards,
Kharis
aThemes Support

Hi Kharis,

We have replied you via the email. Just in case, my website is www.centricoutsource.com.

Regards,
Ken

Hi Ken,

Thank you for sharing the link.

Seems likely it is not a theme-specific issue. To verify this, you can try temporarily disabling all active plugins on your website, running your test. When it loads fine, then you’ll need to re-enable them one by one find out the culprit.

Other option you could try is to disable the default theme’s preloader by adding the below CSS code to your website’s Additional CSS.

    .preloader {
       display: none !important;
    }

Regards,
Kharis
aThemes Support