Unauthorized sydney pro update

Update downloaden from [hidden]

An error has appeared by updating Sydney Pro: Download failed. Unauthorized .
Maintenaincemode deactivate…

Dear,

I wanted to update the theme, im now using 2.0.10 and wanted to update to 2.0.11 but this error appeared, i bought this pack:

LIFETIME ACCESS
$249/ one-time Lifetime access to all themes and new releases

Lifetime of updates
Lifetime of support
Unlimited domain usage
One-time payment

Kind Regards,

Kevin

Hello Kevin, did you follow these instructions?
https://docs.athemes.com/article/244-how-to-upgrade-to-sydney-pro-2

Kind Regards, Roman.

Hi roman,

I did also I can’t update on all my sites so it isn’t site related.
And I still have the same error.
Something is wrong, I did sent you the error but you hide it.

Kind Regards,

Kevin

Hello Kevin,

I asked person that handles license issues to check your problem.

Kind Regards, Roman.

Can you create a new admin user with the email charlie[at]athemes.com so I can login and take a look please?

Dear Charlie,

For some reason the update disappeared so I went to theme details and deactivated the license for the 3 time. Then activated it again, something went wrong during the update to 2.0.10. If you still want to take a look I’ll hear it. Now the theme is updated to 2.0.11.

Kind Regards,

Kevin

Dear Charlie,

Does the child theme (band) get updates?
Because it is actually Sydney pro 2.

Kind Regards,

Kevin