Unable to update to sydney pro 1.34

The is an update for syndey pro. I am at version 1.29 and am trying to update to 1.34 but every time I try to update it fails saying unauthorized.

Hello there,

Could you please try to do the following?

  1. Go to Appearance > Theme License
  2. Remove the license key and keep the “License Key” field temporarily empty
  3. Hit “Save changes” button
  4. Then, enter the license key in the “License Key” field
  5. Hit “Save changes” button
  6. Try to update the theme

Let me know how it resolves the issue.

Regards,
Kharis

That’s not an option for me. I have syndey pro and there is no license key showing on the page.

Hello there,

Could you please give me a temporary login to your site admin area so I can have a closer look? You can send the login credentials to my email kharisblank @gmaildotcom. Please enclose the link to this topic.

Regards,
Kharis

Hi Kharis,

I sent the login information to your email. Thanks in advance for your assistance.

Hello there,

Thank you for the site admin access. Your theme is updated now.

Regards,
Kharis

Thank you so much for all of your help! Was I doing something wrong?

> Was I doing something wrong?

No. The theme’s version you were running has an updating issue. I changed a template file which handles it.

Regards,
Kharis

Thank you for resolving this issue .

You’re welcome.

For security reason, please immediately delete my account.

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.

Regards,
Kharis

I have deleted your account. Feel free to close this ticket. Thanks again for your quick and speedy assistance.