Unable to install new child theme

unable to install new child theme “finance” via email sent out a few days ago. installation of exsiting finance theme is shown

Hello,

I’m not sure what exactly is your issue, can you please describe it more precisely, provide a link to your website, and some explanatory screenshots?

Kind Regards, Roman.

Roman,

Thanks for getting back to me, see below screensho from thecurrentsite whichis not yet live. this is not the same as the website which is shown here https://athemes.com/sydney-pro-demo-files/?__s=ennmqsp2otqkm3wud6xk.

for some reason the old site is always the one shown after upload.

Regards

Allyn

Hello Allyn, thank you for the screenshot.

But I don’t think that I can tell something specific here without a link. You can leave here a note when the website is live if you want me to help you with this issue.

Kind Regards, Roman.

http://www.roofing-edinburgh.co.uk/

I have changed the site to this holding domain https://mgfcomposites.com/ i amstill having difficulty installing the ne finance theme

Hello Allyn,

I’ve just checked the second link and saw that Finance child theme is installed there.

Did you import Finance demo content in Appearance > Import Demo Data section?

Please note that it might be better to do on clean install. You can try to build your website using Finance child theme in a staging environment or locally and see if it works as it should.

Here are helpful tutorials:



Kind Regards, Roman.

I can use this domain as a staging area, I have tried to import the demo data from Appearance > Import Demo Data. it’s still only showing the old finance theme none of the new themes are available.

It looks like you didn’t set static front page, please check this link:
http://docs.athemes.com/article/71-setting-a-static-front-page

Kind Regards, Roman.

Hi Roman,

Apologies I must not have explained my issue correctly. if you look at the holding domain the demo data is from the old finance site, not the new one shown on the site. what was on the site was from the file I had downloaded from the emaillink I had been sent.

Okay Allyn, please try to do the following.

  1. Remove all pages, posts, and CPTs (Services, Employees, etc.), you might want to make a backup first.

  2. Make sure that all recommended plugins are installed and activated, also make sure that Sydney Pro theme is installed and Finance child theme is activated.

  3. Import Finance demo content in Appearance > Import Demo Data section.

Kind Regards, Roman.

Roman,

I had already tried this, I even re-installed wordpress. i can create a user name and password for the site if you would like to a look

Hello Allyn,

I have just tried to follow my own instructions above to install and configure Finance child theme on my local Sydney Pro install and I also got content that is different from demo site. I asked our Developer to check this issue, let’s see what he says.

Kind Regards, Roman.

Allyn, it seems to be a theme issue, I have already reported it. Thank you for pointing it out.

Kind Regards, Roman.

Roman,

No problem, If you can let me know when this issue has been resolved.

Regards

Allyn

Okay Allyn, I added a note about it.

Kind Regards, Roman.

Roman,

I’m getting the same problem.

I did a brand new install, downloaded “one click import” and imported the “FINANCE” theme.
It’s displaying the old version "www.yomiller.com/paulolegal"
I want the demo content displayed on the athemes website - the current FINANCE template.

Please advise.

Brian

Hello Brian,

The issue doesn’t seem to be resolved yet, please try to configure your home page accordingly to theme documentation in order to meet your needs. Please create a new topic if you need more help with that.

Kind Regards, Roman.

Roman,

The new Sydney Pro Child themes are not working!!!

I imported the theme called “Finance” - see here: http://www.yomiller.com/polegal/

It is still displaying the old theme. I want it to import the new theme shown on your demo page: http://demo.athemes.com/finance/

Brian

Hello Allyn and Brian,

Finance child theme is already updated, you can download it once again and reinstall.

Kind Regards, Roman.