Unable to Customize. Pages just says loading


Just bought the pro edition but when trying to customize the theme

it just remains on LOADING… and never loads. I’ve tried reinstalling the theme but to no avail. Please advise.


did you have a URL to your site?

hi yes www.zapfyre.com

it works fine when you go there but when you click customize it just loads

The error occurred when I click customize? So, I have login to your site first to check it. Maybe you can create new admin credential to your site and send it to awanrimbawan101 at gmail. Hope I can help you further

Okay, I just checking your site.
What I do:

  1. click the customize, the browser keep loading… >> There are error message appear, the page are not displayed well
  2. stop the browser loading then refresh page, now the page is displayed well but the error message still appeared
  3. try to deactivate and activate the plugin but still no luck.
  4. I go thorough the PHP file where the error reported and I think the error occurred because browser cookies/cache.

Can you try to uninstall the sidekick plugin and let me know if the error message still appears