Toolset Import of Setting file not working

I attempted to install the setting file using toolset importer but the page redirects to a Page 404 error.
What can i do?
I have uninstalled and reinstalled the plugin with no success

I’m using the Moesia theme

Hello there,

Please check with your hosting support and see if your server meets this minimum requirements:

https://wordpress.org/about/requirements/

Regards,
Kharis