Theme update & SiteOrigin Page Builder fails


#1

I have tried to update the new version of Sydney Pro multiple times and get this error:
Update Failed: Download failed. Unauthorized

All of my pages in Editor are empty after uptade on Wordpress 5.0.1. I can´t edit anything.

  • My site seems to be active on the athemes site.
  • I seem to have a valid license key.
  • I tried also :
  1. Go to Appearance > Theme License
  2. Copy your license key then clear the “License Key” field. Keep it empty temporarily
  3. Save changes
  4. Paste your license key into the “License Key” field > activate license
  5. Save changes
  6. Try to update the theme

Can you help?


#2

Hello there,

Please share me privately the email address you used to purchase the theme to my email at kharisblank@gmail.com your email. So we can check what might be causing you this update problem directly from our system. Sorry for the inconvenience.

Regards,
Kharis


#3

Hi Guys,

Did you find the answer of the above problem?
After updating to Wordpress 5.0 I also can’t update my website in Perth Pro.

Jeroen


#4

Hello Jeroen,

Is there any error message displayed when updating?

The current version of Pert Pro is 1.23. Are you running older that it?

Regards,
Kharis


#5

Hi Kharis,

Theme was 1.20. I will test it with the 1.23

Thanks

Jeroen