Theme Customize Keeps Prompting for Login

When I go to the Customize page for Sydney, it prompts me to log in. I do and it tells me “You have successfully logged in.” That last for about a second and then it tells me “Your session has expired. Please log in to continue where you left off.” I remain caught in this loop.

I have removed Sydney and reinstalled it but the problem persists.

Any suggestions on how to resolve this?

Thanks!

Hello, can you please provide a link to your website in order to let me check it?

You can use some link shortener if you don’t want to leave the link to your site in this topic.

Kind Regards, Roman.
aThemes Support

Sure. It’s https://www.vulpineglassworks.shop/

At the moment the site comes up blank as I dont have a front page set outside of Sydney.

Hello, thank you for the link.

I have removed Sydney and reinstalled it but the problem persists.

OK, but did you try to deactivate all your plugins except the Elementor?

Kind Regards, Roman.
aThemes Support

Yes. The only active plugins are Elementor and Sydney Toolbox. I have tried disabling Sydney Toolbox and having just Elementor active and it still does the same thing.

It can be a cookies issue.

Did you try to use another browser?

Kind Regards, Roman.
aThemes Support

Yes. Multiple browsers - Chrome, Firefox, Edge Chromium, even IE - same result.

Okay, you can try to follow this extensive tutorial:

Kind Regards, Roman.
aThemes Support

No luck. I wound up restoring from backup. Almost everything is working now.

Hello,

You can create a staging site if you would like to continue troubleshooting:

Kind Regards, Roman.
aThemes Support