The personalization page does not load in Sydney Pro

I’m not accessing in adm the perseonalize item, simply the screen goes blank and does not load anything. Http://addbiz.com.br/wp-admin/customize.php?return=%2Fwp-admin%2F
Neither header item or background_image
What is happening how can I access again?
I did not upgrade any plugin.
The site is working normally for visitors.

Not I access the customization page http://addbiz.com.br/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php.
Simply the page does not load and no error appears.
What could have happened? Can someone help me?

Now when I tried to access the link to the header appeared this message “Fatal error: Allowed memory size of 134217728 bytes in /home/addbiz/www/wp-includes/functions.php on line 3721”

The link that I am accessing is: http://addbiz.com.br/wp-admin/customize.php?autofocus[control]=header_image

What could have happened? Can someone help me?

I deactivated some plugins and the customization page started working again!

Hello Fernando,

It’s great that your customization page started to work again! :slight_smile:

Please feel free to create a new topic in order to ask any other questions that you might have in future.

Kind Regards, Roman.