Sydney Video Header, alternative .jpg image picture not loading on mobile Phones


So I have a video header, the video works ok on pc, on tablet but on phones it does not work, well is more complicated than that, because it supposed to not work, but if I get to the main home page through the menu link then the video works, well that is another story.

The thing is that I did upload an image, that I understood was to have something to load if the video takes to long to load or if the device didn’t support video playback but that image is not loading the screen shot is from pc just to show that I do have an alternative image on the header editor

The website is


Your issue looks like general WordPress issue. Header video feature comes from WordPress itself, Sydney theme just supports it. I kindly suggest you to use forums to find a solution.

Kind Regards, Roman.