Sydney upload failed

I am using ur theme Sydney. But I have a problem with it. This theme failed to load properly and was paused within the admin backend. My website is offline now and there is no possibility to bring it online. What can I do? Why am I not able to update it?
Kind Regards

Hello there,

Thank you for contacting us. I am sorry to hear that you have run into trouble. I am happy to help out.

You’ll need to delete the theme via FTP/sFTP program. The location of the theme directory is under root/wp-content/themes. Once you get there, delete the sydney folder.

Then you should be able to access your website’s dashboard (/wp-admin). Log in with your account, and go to Appearance menu > Themes > Add New; and search for Sydney to begin installing it. Then Activate it.

I hope this reply helps. Let me know if you need further assistance.

aThemes Support