Sydney Pro update failed 2019

Firstly, I believe I’ve paid the upgrade fee, on March 19, 2019. Please check that for me. I’ve read the other support requests, and it looks like there was an error in 2016. But this is 2019. I think I only have the 2016 version, which might explain why I can’t update successfully. But I can’t even get to the page to download the latest version.
Your advice please…

Hello,

Can you please provide a link to your website?

Kind Regards, Roman.
aThemes Support

Yes, I can confirm you have renewed your Sydney Pro license. You should be able to download the theme from athemes.com/your-account

Look for the Downloads tab.

http://www.storytellers.guide/

I’m currently using Moesia Pro because I can’t get the update for Sydney Pro installed, even though I’ve paid for the license.

Cheers

Bryan

Hello Bryan, please try to do the following.

Go to Appearance → Theme License → delete the License Key and click Save Changes → enter the License Key again and click Activate License → click Save Changes → try to update the theme once again.

It is one of the Frequently Asked Questions:
http://docs.athemes.com/article/186-fix-download-unauthorized-issue

However, you still will have old version, so please check this page as well:
https://docs.athemes.com/article/244-how-to-upgrade-to-sydney-pro-2

Please feel free to ask any other questions that you might have.

Kind Regards, Roman.
aThemes Support

None of those two options work, Roman. I did the first one, but the download still failed.

I went through the how-to-upgrade sequence, but it doesn’t lead to a free download, just goes to a new purchase of NZ $72.00. Which raises another point – I’ve already paid NZ $87.30 on March 15th.

This is getting all weird here, Roman, so let me list the two points carefully.

  1. It appears I’m paying too much. And I only get ongoing support for one license.

  2. I can’t even download the update I’ve paid for.

I have chosen to use you guys for a number of sites. Please don’t let me down now.

Looking forward to hearing back.

Bryan Winters

You are using the wrong version of Sydney Pro. You have to make sure you are downloading Sydney Pro 2.

Hello Bryan, please try to do the following.

  1. Download the latest Sydney Pro theme version in MY ACCOUNT → DOWNLOADS.

  2. Install the theme manually, you can find instructions on this WordPress Codex page:
    https://codex.wordpress.org/Using_Themes

Please leave here a note if you need more help.

Kind Regards, Roman.
aThemes Support

Hi Roman and Charlie,

On your main theme page, I couldn’t find Sydney Pro ii as a separate theme from Sydney Pro, sorry. Nevertheless, yes, there is a Sydney Pro ii download.

Anyway, the first screen attached shows what happened when I manually uploaded the latest Sydney Pro ii script. Failed.

SO I deleted the theme from my site, and uploaded it. Success.

Except, my license key doesn’t work, as per second screen attached. Can you send me a fresh license key.

Many thanks

Bryan

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Hello Bryan, great!

Your license key should be good now, did you try to click the Activate License button?

Kind Regards, Roman.
aThemes Support

Yes I did, see attached screenshot now telling me license expired in 2017.

Still not activated.

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