Sydney Pro unable to update the theme?

Any ideas why I’m unable to update? My licence did run out in Oct 18? But surly I should be able to have updates regardless.

Hello there,

You would probably need to upgrade to Sydney Pro 2, in case you’re still running the older version. Please refer https://docs.athemes.com/article/244-how-to-upgrade-to-sydney-pro-2.

Regards,
Kharis
aThemes Support

Apologies, The version I have is Sydney Pro 2.0.2 Trying to get the newest version of 2.0.17 but tells me I’m unauthorized.

No problem.

Please do these steps:

  • Copy the current license into your clipboard;
  • Delete and leave blank the license box;
  • Save;
  • Re-enter the license from your copy;
  • Save.

If this still doesn’t make any difference, please send us a private message your email address you used to purchase the Sydney theme. So we can check it on our account system level.

Regards,
Kharis
aThemes Support

I’m having the same problem, in that I cannot update. I’m not getting any error messages. I click update, everything appears to be good, but then it shows that there is a new update again once I go to another page or refresh.

I tried the steps you listed, but it did not work. I have Sydney Pro 2, not version 1 (e.g. No upgrades available).

Hello Barret,

I am sorry for the inconvenience caused. I was sending you a direct message regarding this. Please let me know if you haven’t yet received it. We would like to check your account from our system level, in case of your license requires renewal.

Regards,
Kharis
aThemes Support

Hi,
I received your email and responded to it. I haven’t heard anything back yet and the issue is still the same, so I thought I’d check in via support thread. Thanks

I am sorry, I didn’t get your message. Would you please resend it?

Regards,
Kharis
aThemes Support

Still wondering if there is a way to update, as I haven’t heard back and nothing has changed…Thanks

Hello there,

Sorry for the delay in reply.

Please try these steps, in case you haven’t yet been running Sydney Pro v.2.

Regards,
Kharis
aThemes Support

Hello - Is it possible to update the theme without losing everything and having to rebuild the website? We tried to update the theme using your instructions on a staging server, all of the graphics, styles, everything are reverted back to the out-of-the-box theme.

Please advise,

Hello there,

Thank you for updating me.

From which version did you update the thene?

Regards,
Kharis
aThemes Support

Hello:

The Active theme is:

Sydney Pro Child Version: 2.0.15

As you can see their are three installed in the website:

Versions are:
2.0.15, 2.0.18, 2.0.15 respectively.

We need to retain our child theme modifications and all other site graphics etc, while updating to Sydney Pro II.

Please advise,

Rob

Hi Rob,

My apologies for the delay in response.

Updating the main theme wouldn’t break the settings in your child theme.

Let me know in case you’re having any issues with it.

Regards,
Kharis
aThemes Support