Sydney Pro theme getting started

Hi Athemes support Team,

I just activated yearly membership, after downloading and activating “Sydney Pro II” theme, in WP-Customization, theme customization is empty.

  1. What to do enable customization Itens?
  2. Where to find the license key for available pro themes?
  3. Howto, separate header menu background from, slide área?
  4. How expand header menu space, and minimize logo space?

Regards
Timba

Hi Timba,

Thank you for contacting us about our theme Sydney Pro. I am happy to help out.

From your screenshot it appears you are running different theme. Perhaps Sydney Pro is installed but not yet activated.

The Customize panel when Sydney Pro is active will look like this:

I recommend reading the installation guide for Sydney Pro here: https://docs.athemes.com/article/242-quick-start-guide-sydney-pro.

I hope this reply helps. Let me know if you have other concerns.

Regards,
Kharis
aThemes Support

Hi Karis,

I followed these instructions and ended up with empty customization area.
attaches, shows SydneyPro is active, WP dashboard requests for license Key.

Sydney Pro readme, points to a GNU license, no key listed.
What should be corrected here?

![License_Key_Request|690x34]

Regards

Bellow is to show Sydney Pro is the active theme, wasn’t possible to add 2 images in previous message.

Active_SydneyPro

Regards
Timba

Hi Tima,

Thank you for sharing the screenshots,

It should be possible. You need to upload twice.

Adding, I am sending you a direct message requesting your email address as I need to check it with our account manager to quickly resolve your issues.

Regards,
Kharis
aThemes Support

Hi Karis,

I installed a fresh wordpress environment in a subdomain for test purpose, no plugins added, Sydney Pro was activated correctly, and license added.

Also reseted WP on main domain, re-imported Sydney pro. Issue solved. Thanks you.

Regards
Timba

You’re welcome Timba!

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.

Regards,
Kharis
aThemes Support