Sydney Pro purchased but no zip format to install

Hi, I have purchased Sydney Pro theme and the subscription has been activated. However, I can’t find the Zip format of this theme. Can you please resend the Zip file ? Thank you.

Dear @dogsoflust99

I am sorry for the inconvenience. I’ve assigned this support ticket to @charlie who manages the system. And he’ll check it ASAP as his time permits. It might take some time as we’re working remotely in separate continent and time zone. Thank you for your patience.

Regards,
Kharis

Thank you. I accidentally activated the Sydney theme (free version). Does it matter? Can I easily switch to Sydney Pro once it’s available? Thank you.

Yes, you can. Read this documentation: https://docs.athemes.com/article/111-upgrading-from-sydney-to-sydney-pro

Regards,
Kharis

Thank you for your support - I have found where the root cause is. The problem was that my Safari unzip files automatically when downloading. So I went to Safari - Preference - General, and uncheck “Open safe files.” All good now - I can download the zip format with no problem.