Sydney Pro Download Error

I purchased Sydney Pro and have had all the relevant emails, etc. It appears in my downloads but when I click to download it says this:

We’re sorry, you are not allowed to proceed

Server stopped processing your request. Your attempt to submit the form looks similar to automated requests from spam posting software.

If you believe you should be able to perform this request, please let us know.

Please advise what I should do.

Many thanks


Dear Paula,

I would like to apologize in advance for the inconvenience. I reported it to @charlie who manages the system. Once his time permits he’ll be able to help. Please be patience. As we’re working separately from different continents, it might take some delay.


Hi Paula,

I’ve emailed you.


Thanks Charlie and Kharis

All sorted and working perfectly :slight_smile:

You’re welcome!

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.