Sydney Pro activation fails

Hi,

my website is simultele.com
I could not activate sydney pro with the same licence code.
Can you please advise?
Best
Umit

Hello Umit,

Probably you should upgrade to Sydney Pro 2.x. https://docs.athemes.com/article/244-how-to-upgrade-to-sydney-pro-2

Regards,
Kharis

I upgraded previosuly and the licence page says my expiry is on October 8, 2018.

Hello there,

Try copying you license, deleting it and saving it; then re-entering and re-saving it. See if it works.

Regards,
Kharis

Hi Kharis,

I just tried - doe not work.
Any other solution?
Umit

Hello there,

What’s your email address or username you used to purchase the theme? Let us check it in our system.

Regards,
Kharis

My email address and user name is umit@dragoman.ist

We got your active license in our system is for Sydney Pro 2. However since your current version of Sydney Pro is 1.57, the license doesn’t match. You should first upgrade to SP 2. Follow this guide to do so.

Regards,
Kharis

Hello Kharis,

I relpaced 1.57 vith 2.0 and now my license is active.
Thanks for the quick and smart support.
Best
Umit

You’re welcome Umit!

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.

Regards,
Kharis