Sydney Pro 2 licence code

Hi there

I have Sydney Pro 2 install and it is activated with the Sydney Pro 1 product key, when i deactivate Sydney Pro 1 product and try to activate the Sydney Pro 2 product key it reverts about to the Sydney Pro 1 product key.

Have any idea what is happening?

Kind Regards
Daren

Hello Daren,

You can try to temporarily deactivate all your plugins except Sydney Toolbox and Page Builder by SiteOrigin, and see if it helps.

Kind Regards, Roman.

Hi Roman

i have tried that and even tried deactivating it through the athemes website still nothing.

Any other ideas?

kind regards Daren

Hello Daren,

Did you click Save button after removing the old key?

Kind Regards, Roman.

Hi Roman

When I deactivate the old key it doesnt give me the option to save it only says Active Key,

I have created an account for you to have a look at.

Hi,

Never share your site’s account info publicly on the forums please. If we need it we’ll ask for it over email.
I’m going to have a look now and see what’s going on.

Hi there,

The issue is that you don’t actually have Sydney Pro 2 installed. As we’ve mentioned in our email, this is something that needs to be done manually. So you need to grab it from your account at athemes, delete the current version you have and install the new one.

Hi Vlad

ok cool i was abit nervous about doing that but need this sorted lol

I’m sure i did install Sydney Pro 2, I will have a look thanks for that :slight_smile: