Sydney Customizer funktioniert nicht

Hallo, Ich würde gerne das Theme Sydney für meine Website benutzen, leider übernimmt der Customizer dieses nicht. Jedes andere Theme funktioniert. Habe es manuell über ZIP datei hochgeladen, Plugins alle deaktiviert. Versionen sind alle auf dem neusten Stand. Ich weiß nicht mehr weiter, können Sie mir helfen ?

Liebe Grüße

Hi Liebe,

Thank you for contacting us about our theme Sydney.

I’d like to help but I can’t understand what you’re asking because I can only speak in English. Can you rewrite it in English as your reply to this response?

Regards,
Kharis
aThemes Support

Hello, i’m sorry. I try again :slight_smile:

I would like to use “Sydney” for my new website. Unfortunately, the customizer and the preview doesn’t work. I tried a lot of other themes and all of them work perfectly.
I tried to download and upload this theme manually and deactivated all plugins.
Versions are all up to date. But unhappily, it doesnt work. I don’t know what I should do now. Could you help me ?

Best regards
Chayenne

Hi Chayenne,

Thank you for rewriting your query in English.

I am sorry, I can’t reproduce the same issue to happen with the latest Sydney theme.

Can you try troubleshooting with this plugin?

  • Disable all active plugins by enabling troubleshooting mode with that plugin.
  • Enable Sydney theme.

Let me know what you findings.

Regards,
Kharis
aThemes Support

Hello, this plugin couldn’t find anything noticeable. Actually, it’s all right.
No matter what I do, this page always displayed to me.

Best regards
Chayenne