Stuck on 'Importing, please wait!' when importing demo content

Hey guys!

I have been trying to import the Health demo data for Airi theme for 2 days now. I’ve tried via the automation tool and also manually, but it is stuck on ‘importing, please wait’

So far I’m not finding this a very easy theme to work with, which is a shame, because it looks great!

P.s. I’ve had to set up another profile because it won’t let me log in or change my password from the email I bought my Airi Pro license with. Happy to provide my licence key via private message, if I need to.

Hello,

Can you please provide a link to your website in order to let me check it?

Kind Regards, Roman.
aThemes Support

http://rebalance.eu.gridhosted.co.uk/

Have you managed to look into this? It’s been over 3 days now since and I still can’t get the theme or any of the demo content to work.

I’m going to ask for a refund if it takes much longer because my client needs to site finished.

Hello, thank you for the link.

We try to answer within 24 hours, but you are changing last post time when you post another message.

Anyway, it can be a server configuration issue, so please try to follow the instructions on this page:
https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md

Please feel free to let me know if you need more help.

Kind Regards, Roman.
aThemes Support

Hi! I still can’t upload any of the theme data. I’ve tried using wordpress importer, gzip and updating my server side settings.

This is costing me so much time.

Is there anything else you can do to help, please? I’ve never had problems like this before!

Hello,

I understand that it’s getting frustrating, I’ll do my best to help you solve this problem. Did you check the log file as described at the beginning of the page that I mentioned above?

Kind Regards, Roman.
aThemes Support