In the past I’ve been able to use the staging or cloning feature with NameCheap hosting and the ‘new’ temporary site look just like the original. Now, it loses much of the customization and, e.g., the home page is the default Sydney page.
NameCheap tech support tested this and says
“Thank you for your patience in this matter.
The issue with the staging website was investigated by our technicians. It appears that during the copying process, the theme customization is reverted to default settings. All the content is being coppied. However, the custom made changes are not.
We didn’t find any issues from the server/cPanel side.
We recommend further contacting theme support regarding the issue.”
Any idea why this is no longer working? Gary