Site not loading on desktop

Sydney
#1

My site doe not work on my my MacBook, the site works on iPad and iPhone

I have had an issue over the last week where my site will not load, with an error saying ‘too many redirects’, please delete your cookies & cache? I did that and it worked, now for the last few days it’s not working?

I have cleared my cache, also WP cache, my host has cleared my Cpanel cache, my DNS and settings are ok. The last call today they looked deeper and saw a few errors;

Notice: Constant WP_CRON_LOCK_TIMEOUT already defined in /home/z5uc7t0fhjfj/public_html/wp-config.php on line 77

Notice: Constant AUTOSAVE_INTERVAL already defined in /home/z5uc7t0fhjfj/public_html/wp-config.php on line 78

Notice: Constant WP_POST_REVISIONS already defined in /home/z5uc7t0fhjfj/public_html/wp-config.php on line 79

Notice: Constant EMPTY_TRASH_DAYS already defined in /home/z5uc7t0fhjfj/public_html/wp-config.php on line 80

and said that one of my plugins ‘Child Theme Configurator’ ( was giving errors?,
I deactivated it, with no affect, the site still won’t load?

They said it may be my theme which is ‘Sydney Child’, I have activated a default theme with no affect?

It works on my friends MAC in normal browsing, just not on my MAC

I have just checked, it’s working ok in an ‘incognito’ window in Chrome & FireFox, not in a normal browser window?

I’m now left with a site that only works on iPad and iPhone (I guess all smart devices?), and other desktops, just not my personal Mac?

This is completely bizarre, help please?

Thanks Paul

#2

Same thing happening to my site. Will not load on google chrome, iphone. Will load firefox and incognito chrome. Please help. Happened immediately after I download lasted 1.74 Sydney update.

#3

my site just has bouncing ball and nothing happens

#4

Finally got it working. After the update you have to empty your cache, cookie etc. Who knows why knows. Spent hours on this. Not impressed.

#5

Hi Guys,

I have deleted my Cookies & Cache again, it’s now working on my FireFox, Safari works, Chrome & incognito but not Chrome Guest?

Doesn’t make sense?

#6

The mentioned lines above are not part of theme’s code and it isn’t caused by any theme, I think.

To confirm this, you can temporarily switching theme for checking.

To find help for such that kind of issues, I’d suggest visiting the WordPress community suppot forum at: https://wordpress.org/support/forum/how-to-and-troubleshooting/

Regards,
Kharis
aThemes Support

#7

Hey Kharis,

Thanks for your input. I have posted on the WP forum, still having the problem?

Regards,

Paul

#8

Hi Kharis,

I’m still having an issue with my site, it’s not appearing on my iPhone, incognito, guest on a MacBook Air? I am starting think that my site is not accessible to the public?

Thanks

#9

HI,

I visited your website and the issue doesn’t seem to appear on my screen.

sydney-site-loads-fine
sydney-site-loads-fine1265×667 2.36 MB

Perhaps you should flush your web browser’s cache/history and restart it first?

Regards,
Kharis
aThemes Support

#10

Hi Kharis,

I have cleared the cache & cookies many times, it worked in the first week, but since it hasn’t on any of my browsers. Firefox, Safari, Chrome, Brave,

Tonight I cleared my cache/cookies & the restarted, still no different. It doesn’t work in Private/Incognito, or on my iPhone/iPad anymore?

My host has tried, suggests the same?

I’m going around in circles?

Thanks,

Paul

#11

Hi Paul,

I am still clueless why you got it differently.

Can you share your screen recording here?

Regards,
Kharis
aThemes Support

#12

Thanks Kharis, screen recording attached.Website not loading?

#13

Hi,

This is now solved, it was caused by an issue with the SSL, I had it rectified yesterday.

Thanks for all of the help & comments.

1 Like
#14

Hi,

Glad to you got the solution. Thank you for letting us know, that’s really appreciated.

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.

Regards,
Kharis
aThemes Support