Returning customer do not appear


I use theshop temmplate that is up to date, wordpress and woocommerce also (latest version). On fonr office when the client added something to the basket and need to login, this option or returning customer in the funnel do not appear with theshop template :

When i change the template (and do not change any setting), it appears :

can you help me ?

Hello, can you please provide a link to your website in order to let me check it?

You can use some link shortener if you don’t want to leave the link to your site in this topic.

Kind Regards, Roman.
aThemes Support