Promo box icons are missing

I use the theme theshop on a private server, but here are some print screens to explain the little problem to you:

the functionality Promo box icons does not work I do not understand why, so could help me or explain me what i must do ? Thank you , best regard. S.

3fc53f2de4dfa079cb40deb670aa71c6bc636ba4_2_690x429 f556a6b299ee47b7f1ff09d2aba99d04da817c83_2_690x365
9965903f02aed1de9a8836ac5a35a5a531e2ca2a_2_690x373

Hello,

First thanks for using our theme TheShop!

Could you please share the website link with us, so we can do a inspection, discover where’s the issue and send the best solution for you.

Kind Regards,

Rodrigo.

aThemes Support

Hello Rodrigo,

thanks for your reply, unfortunately I can not because the site is not online, but do you have an idea, suggestion for us to solve this problem? Something we forgot in the setup?
Thank you for your help, Best regard S.

Hello,

Unfortunately we couldn’t reproduce your issue here (locally). The only way is doing a inspection directly from your website. If possible publish in a temporary link and send for us the URL. This way we will be able to help you.

Kind Regards,

Rodrigo.

aThemes Support