Prallax image not showingup on an iPad

Hello,
I’m hoping you can help me. On the front page is this website http://www.tracidouglassbooks.com/ the parallax image (the one with a keyboard) does not show up on some iPad devices. I have two iPads and while it shows up on one of them, it doesn’t show up on the other one. It does not show up on my client’s iPad either, so that’s a big bummer.
I have been able to make the image show up only when I remove the Sydney layout slider from up top. See this page with the slider removed: newsletter – Traci Douglass
Can you please advise on what to do?
thanks so much in advance.

Hello,

First thanks for using our Sydney Pro theme!

Sorry but we couldn’t reproduce the issue here in our tests. Please let us know what’s the device model of the iPads where the parallax image are not showing.

Kind Regards,

Rodrigo.

aThemes Support

Hello,
thanks for looking into this for me.
It does NOT show up on two of my iPads that are 8th Generation running Os 14.7.1
It does NOT show up for my client who has 7th Generation iPad running Os 14.7.1
It DOES show up on my 6th Generation iPad running Os 14.7.1

Does that help?

Hello,

Thanks for the info!

Please try adding the given custom CSS code below at Appearance > Customize > Additional CSS:

@media(min-width: 1025px) and (max-width: 1366px) {
	.panel-row-style[data-hasbg="hasbg"] {
		background-attachment: scroll !important;
	}
}

We hope this helps!

Please try that and let us know if you need further assistance.

Kind Regards,

Rodrigo.

aThemes Support

1 Like

that worked, thank you so much!!!

Hello,

Great! You are welcome!

Let us know if you need further assistance.

Kind Regards,

Rodrigo.

aThemes Support