Please refund my purchase of Sydney Pro

I purchased Sydney Pro 9 days ago and we realize it won’t work for us. I can’t find on your site where to request a refund. I emailed through the site contact form 2 days ago & haven’t heard back. Please tell me how to get a refund.

Hi there, I’ve done the same, posting on here and sensing a message through support. Their policy seems to be to simply ignore you. Hardly builds trust in their brand!