Perth Pro template cannot be updated

Hi, good morning.
I have tried to update my theme to the latest version, but trying it gives me an error.
The topic tells me that the download from: https: //athemes.com/edd-sl / … failed.
Is there an option to be able to do the update correctly without giving us an error?

The template I am using is “Perth Pro”.

Thanks!

Hi,

I am sorry for the trouble caused.

Let me check this with our account manager to investigate further. I need your account information to check whether it is specific to your account or not. Please send me privately your email address you used to purchase the theme over direct message.

Regards,
Kharis
aThemes Support

Hello, I am attaching the email from where the purchase was made: david.garcia@evotic.es

Hi,

I’ve responded to this on your private message. Please let me know if you haven’t yet received it.

Regards,
Kharis
aThemes Support