Page Load intermittent issue and escalation

I see 2 similar posts on here not responded to but I have a site that is getting complaints by users and i need urgent assistance - so I contacted you by email and you told me to post on here?? I don’t see the logic. I was promised 24/7 support with my Newsanchor Pro subscription.
I tried contacting my host (siteground) to check if its a server/primary IP and it isn’t that.
I disabled all plugins and it isn’t that.
This screams of it being the theme.
Please can you help me!

Hi Garvan,

Thank you for writing us here over support forums. I am happy to help out with your queries.

Can you tell me the specific issues you’re getting? It would be better if you can share screenshots or video to better explain it. Also, if you want us check the issue directly, please provide a link to your website as you reply.

Have a nice day!

aThemes Support