Only free version themes display

Hello,
I installed the Aire Pro Plugin, I paste the pro license and activated every plugin requested. But when I want to import the demo I want, only I can see the free version demos to import… I want to choose a pro version demo to import.
Please your help
Catalina

Hello Catalina,

I asked our Developer to check your demo import issue, let’s see what he says.

Kind Regards, Roman.
aThemes Support

Okay Catalina, let’s continue in this topic to avoid confusion:

Hello, do you have any reply from your developer?
I can send you the credentials son he/she can check the issue.

Hello Catalina,

Did you check my answer in your other topic that I mentioned above?

Kind Regards, Roman.
aThemes Support

Yes I did, I already checked that link you sent. I read the documentation before contact support team
I can’t see the pro version themes in my wordpress backend, I have the same options than free version. I am checking on Apparience/Import Demo Data/ and there I only can see the free versions.
Can you give me a support phone number? I am trying to solve this problem too long and it’s urgent to install the theme.
Catalina

Hello Catalina,

I can’t see the pro version themes in my wordpress backend, I have the same options than free version. I am checking on Apparience/Import Demo Data/ and there I only can see the free versions.

Can you please provide a screenshot of what you see in that section?

Can you give me a support phone number?

We do not provide phone support, unfortunately.

I am trying to solve this problem too long and it’s urgent to install the theme.

I understand Catalina, and I will do my best to help you as quickly as possible.

Kind Regards, Roman.
aThemes Support

And can you please confirm that Airi Demo Importer and Airi Pro plugins are updated?

Hello
Please find attached a screenshot of the theme list that I have in my backend.
The plugins are updated, also you can see that in the screenshot attached.
Catalina

Hello Catalina, thank you for the screenshot.

It was an Airi Pro plugin issue that did not affect all users, so we didn’t know about it until now. It is now fixed and Airi Pro update should be already available. So please try to update Airi Pro, it should resolve your problem.

Kind Regards, Roman.
aThemes Support

Hello Roman,
I can see the problem now.
I have a question, is this a free version theme https://demo.athemes.com/airi-agency/? or is it pro?
Thank you
Catalina

Hello Catalina,

Airi Agency is a free demo layout.
You can check all Airi demo layouts here:
https://athemes.com/airi-demos/

Do you still see only free demo layouts?

Did you update Airi Pro plugin yesterday?

Kind Regards, Roman.
aThemes Support

Hello Roman,
Yes, I got now a pro theme and the plugin is updated.
Thank you for your help.
Catalina

1 Like

Okay, you are welcome Catalina!

Kind Regards, Roman.
aThemes Support