Notice “Sydney Pro Header Update” won’t disappear

Tried all advice in the following post without success

How can I remove the notice and keep old header style?

I have a regular Sydney Pro license and tried to submit a ticket from you support page two times last week but never received an answer (even a confirmation of the opened tickets).
How does pro support work?

Regards,

Luca

Hello Luca,

First thanks for using our theme!

Please update the theme to latest version (2.1.10). That issue has been addressed in the latest theme update.

I have a regular Sydney Pro license and tried to submit a ticket from you support page two times last week but never received an answer (even a confirmation of the opened tickets).
How does pro support work?

Could you please let me know the email you used to send the tickets? You can send to my email rodrigo@athemes.com (so it will not be public). This way I can check what’s happening. But you are right, the support page is for premium users (Support Ticket - aThemes).

Kind Regards,

Rodrigo.

aThemes Support

Issue resolved with latest version (2.1.10). Thanks!