No purchase confirmation received for my $99 access membership package


I signed up for a $99 yearly access membership package to access all themes on March 23, 2018 but no purchase confirmation, login details was received and access to the dashboard was not granted too.
An SMS alert received from my bank confirmed that the Naira equivalent of $99 has been authorized for the transaction done on FS *ATHEMES 877-3278914 CAUS

Total: $99 (Yearly Access)
Date of Purchase: March 23, 2018
Username: brainpath
Email: brainpathmedia[at]gmail[dot]com

Please, was that a fraud or what? I urge your team to do something about it urgently and contact me on it with explanation on what went wrong.

Daniel Runo