No email and link for sydney pro

Hello, I bought sidney pro, paid with paypal, I don’t get an email with downloadlink and key. What have I done wrong?
regards

Hello there,

I am sorry for the inconvenience. I’ve assigned this support ticket to @charlie who manages the system. And he’ll check it ASAP as his time permits. It might take some time as we’re working remotely in separate continent and time zone. Thank you for your patience.

Regards,
Kharis

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