Newest Update Breaks Site

When I install the latest update of Rocked Pro on my website it completely destroys the site. The customizations I made are gone and instead the default text, photos, etc., are displayed. I had to restore from a backup. Can someone help with this?

Hello,

I’ve just updated the Rocked Pro theme on my localhost and it still looks good.

You can create a staging site for troubleshooting purposes and post here a link to it.

Here is a relevant link that can help:

Kind Regards, Roman.
aThemes Support

I have created a staging site, but when I try to update Rocked Pro on the site I receive the following error:

Updating Theme Rocked Pro (1/1)

Downloading update from https://athemes.com/edd-sl/package_download/MTU2MDcyNTE1NDo2NDIyZDNlNGZiMzMwNGY1ZDM5ZjU3ZDVjZjdmMDZmMDo2MjU0NjpkM2E5ZmE5ZjllNzYyOGE0MGY5OTk1ODAxYjdjZTcxMjo6MA==…

An error occurred while updating Rocked Pro: Download failed. Unauthorized

FIXED: I downloaded the theme and installed it manually to my site; this seems to have worked. I don’t know what happened with the automatic update.

Hello, it’s great that you resolved this issue!

However, please check this Frequently Asked Question (in case you notice such issue in future):

Please feel free to ask any other questions that you might have.

Kind Regards, Roman.
aThemes Support