Thank you in advance for any assistance that you may give on this issue, which is broad and annoying.
A number of my clients that I’ve been helping out with web design work for major bank and financial institutions, and I’ve been helping to setup their websites for their side hustles and such. They expect that the majority of their client base should also come from there, and in the past this has been true.
However, the issue is that the Sydney Pro theme doesn’t seem to get past the security measures that these financial institutions have - namely, the current one is the “Netscaler Gateway” by Citrix. The sites either:
- Don’t load at all, giving a firewall error in any browser; or
- Load up but look very different, ugly and disfigured.
I know that you guys do not help with 3rd party software and such, and I am not asking you to at all but I was wondering if you knew of any workaround or anything that I could add to my Sydney Pro sites to stop them from behaving in this way.
Unfortunately I am unable to turn off this Netscaler Gateway software, but my clients will lose their primary client base if the sites look as they do in the screenshots I have linked to.
I also must note that other sites I have created with different themes don’t seem to have the same sorts of issues and those sites load up just fine, which is very sad because I love everything about your themes here and would like to find a way to make this work.
Thank you in advance,