Media upload / picture error


after the update this error occured - (new uploaded pictures have the black and white stripes with some color rests in some scaling). Please help. The screenshot below.
Thank you, vizage.

Hello there,

This is uncommon issue ever reported. Do you experience this often or just a sudden? I don’t think that it’s an issue with the theme. To verify, you could temporarily switch to one of default WordPress themes and run your test.


Dear Karis,

thank you for your reply. To switch the theme to native didn´t help, because the issue is connected with the SydneyPro toolbox (where I upload the media).
I´ve tried to change the configuration of Apache server from PHP 5.6 to PHP 7.0 and it seems that this solved the issue.

Thank you!

The plugin doesn’t change the default behaviour of WordPress media uploader.

Glad that resolves the issue. And thank you for sharing.

Please let us know in a new topic if you have any further questions, or if we can provide you with any other assistance.