Massive Page Builder Error


#1

may day! may day! my www.buddhayatra.ro site is in danger! i structured the home page using page builder by siteOrigin, but every time i save it goes back to text (!!!) mode, so when i switch to page builder again everything is lost.

this never happened before!

please help me asap.

panicking,
sega


#2

i have a hunch, Sydney FP: Services Type A is the trouble maker!! both pages from my site using this widget crashed from page builder style into text mode.

and this happened right after i updated to the last version of sydney! please help me with a remedy for this plugin. most likely here lies the fault.


#3

please, can you fix this widget? now i’m pretty sure that’s the bugger. i’m in real trouble right now…


#4

same thing happens with “sydney fp: employees” widget… page builder is in conflict with it, after the last sydney update.


#5

please revise all the sydney fp:… widgets, probably all of them are in conflict with site origin page builder, which works fine otherwise.

waiting for your response,
sega


#6

I’m not able to reproduce this issue and nobody else reported it since the update went live a couple of days ago.
If you re-add one of the Sydney widgets now this happens again? Or are you referring only to the layout you already had? What PHP version are you running?


#7

hey, vlad

thank you for the reply.

trying to build a page from scratch using page builder i came to realize the conflict with sydney widgets. everything was running smoothly until i added a sydney widget: the moment i hit the update button, ewerything got lost - the page editor switched by itself to text mode, losing the page builder editing structure. trying to revert to page builder, put me in front of a single row with a visual editor widget inside - everything lost! i “tested” this with 2 sydney widgets: services type a and employees, but my guess is this issue happens with every sydney widget.

i am running php 5.3 on my website.

hope we’ll sort it out… until then, i will remake the front page, saving a backup without adding sydney widgets, then add the sydney widgets, hit update, losing page builder editing capability but having a functional page-builder-non-editable page up and running and hoping this improvised remedy will not last long…

kind regards,
sega


#8

Is everything up-to-data? WordPress? The Page Builder?


#9

vlad,

yes, everything is up to date. the issue came with the latest sydney update.

now my site is up and running, but if i have to modify something on the front page (www.buddhayatra.ro), i have to rebuild the whole page from scratch unless the sydney widget - page builder conflict is resolved…


#10

Send me an admin account please at vlad[at]athemes.com so I can have a quick look. As I said, I’m not able to reproduce this locally.


#11

thx, i’ve just send it you.


#12

Looks like it’s the Facebook Thumb Fixer plugin that was causing the issue. I’ve deactivated it.


#13

vlad,

many many thanks and bows in gratitude, everything runs smoothly now!

do you happen to know a fb thumb fixer which doesn’t interfere with sydney widgets?

thank you so much,
sega


#14

Not sure you need a plugin for this. You can just use https://developers.facebook.com/tools/debug/
I haven’t looked at the plugin much so maybe it does something else too though.


#15

dear vlad,

thanks again for nailing the problem and for the tip regarding fb thumb fix.

we can close the subject. should i keep you as admin or may i delete it?

best regards from romania,
sega


#16

You should definitely delete the account you made for me, I forgot to mention it.
We’re from the same place :wink:


#17

Ratings are appreciated by the way if you enjoy the theme: https://wordpress.org/themes/sydney/ :slight_smile:


#18

i’ll take care of the ratings asap.

multumesc mult,
sega