License status is unknown

For some reason under Theme License it’s saying this:

License status is unknown.

I’ve purchased a copy of Sydney Pro, not sure why this is happening. Please let me know how I can go about resolving this.

Thank you

Hello there,

What’s username/email address you used to purchase the theme? For security reason, please share it to Mention the link to this topic in your email body to indicate its yours.


Can you try to copy and then delete the license key, click on Save Changes, paste the license key back and then Activate License again.

Charlie - I tried it, didn’t work.

I have the same issue

Hello @dazza17

Please email me at and share the working login credentials to your site admin (/wp-admin). Mention the login URL. Also share the link to this topic to signal it’s a followup from this support reply.