License status is unknown

I have just purchased the developer license. I have put my site in manage sites for both the developer and sydney licences. When I try to activate it I get “License status is unknown”.

Why?

Hello there,

To fix it, please try doing these steps:

  1. Visit http://www.yoursite.com/wp-admin/options.php
  2. Remove the values of the following fields:
  • sydneyii_license_key
  • sydneyii_license_status
  1. Save changes
  2. Navigate to Appearance > Theme License. Enter your license key and activate it.

Let me know how it goes.

Regards,
Kharis

Thanks for reply. I have tried what you suggest, but I still get the same error message.

I have these fields in options.php (pro version)

sydney-pro-ii_license_key

I do not have this one: sydneyii_license_status
Could it be this one? sydney-pro-ii_license_key_status

Is it possible that the license is activated?

This is installed on a wordpress multisite solution. Could that be a problem?

Hi,

I can see your licenses is active on 3 sites. You managed to do it? http://doffe.alfweb3.no/ http://alfaweb3.no/ and doffe.no/
You don’t have to use the developer license key, just the one for the theme you want to use.

Ok. Then perhaps all is fine then.

I was not sure what was wrong, I was hoping to get a valid message when I entered my license key.

Thanks