License status is unknown. with a valid key

Hi to everyone at aThemes.

I have a new issue, when I enter the license key bought last October, it returns a “License status is unknown.”

The version installed is 2.0.8 and I have one site running with that key.

Any idea why?

Thanks in advance for your help.

Regards.

Franck

Hello Frank,

Please try leaving empty the licese box and saving. However, before doing so, copy it into clipboard. When the box is empty, then re-insert the license key and save.

Regards,
Kharis
aThemes Support

Hi Kharis,

I followed your instructions but still get a “License status is unknown.” when I click “Save” or “Activate license”.

Regards.

Franck

Hello Franck,

I sent a direct message already and requesting you to share your email address used to purchase the theme. Please let me know if you haven’t yet received it.

Regards,
Kharis
aThemes Support