License status is unknow

I have been corresponding with support via email, and have followed every step.

I have removed the license and re-added and still it says its invalid, what is going wrong?

Hello there,

Pease provide me the temporary admin access to your website without password generated with this plugin. Ensure the expiry is set to one week.

I request sharing the link securely via direct message.

Regards,
Kharis
aThemes Support