License Key not requested, no update

Hi,

I installed greatmag pro on https://smart-place.net. It is a multi-site, but currently only the only site. The license key is not requested and no update is offered. A schreenshot under this link.
https://smart-place.net/wp-content/uploads/2017/02/snip_20170218175835.jpg

In contrast, it works for my-europe.reisen properly. See here http://mein-europa.reisen/wp-content/uploads/2017/02/snip_20170218183337.jpg

Best regards,
Steff

Hello Steff,

The theme update route on a mulit-site is slightly different. Hover the “My Sites” menu at the top left near the W icon, select “Network Admin” > “Themes”. If the license key is active in your current site, you’ll see an update notification on there.

Regards,
Kharis

Hello Kharis,

I tried. But I cannot find a way to activate the license.

https://smart-place.net/wp-content/uploads/2017/02/snip_20170219091742.jpg

https://smart-place.net/wp-content/uploads/2017/02/snip_20170219091621.jpg

Regards,
Steff

Hello Steff,

Please go to theme administration panel (Dashboard > Appearance) in one of your site (not network admin) where Sydney is active. Can’t you find it in there? Then go back here to update the theme.

Regards,
Kharis

Hello Kharis,

I cannot find it.

https://smart-place.net/wp-content/uploads/2017/02/snip_20170220165045.jpg

https://smart-place.net/wp-content/uploads/2017/02/snip_20170220164917.jpg

By the way it is the theme greatmag pro.

Best regards,
Steff

Dear Steff,

From the source code of your site, I noticed that you are still running the free version of GreatMag. Please activate the pro one.

Regards,
Kharis

Hi Kharis,

Thank you.

How can I do that? I uploaded the pro version.

Best regards,

Steff

Dear Kharis,

Thank you very much.

Now it is perfect.

Best regards,

Steff

Great! You’re welcome and best wishes!