Issue with Moesia/Polylang: translations of some Moesia widgets do not appear on the front page

#1

Hello,

I am contacting you because our website uses the Moesia theme and Polylang to manage the translated version (https://syllabes.eu/) and we are experiencing the following problem:

All widgets have been translated from French into English as per your video “Translating Services, Employees etc.”, however for 2 of them, the translation does not appear as expected on our front page.
Indeed, the “Moesia FP: Services” and “;Moesia FP: Facts” widgets appear in French in the English front page and sometimes even in English on the French front page.
image

This does not look good for us as we are selling translation services and gives the impression we are mixing up languages.
Would your know the reason for this and how to fix it?

Thanks in advance for your feedback and do not hesitate to let me know if you would need further information to help us solve this matter.
Kind regards,
Laetitia

#2

Hello Laetitia,

Please visit the translated page from Dashboard > Pages directly. There problem might be with your language menu switcher.

Please read this article – in case I’ve missed it.

Regards,
Kharis

#3

Thanks Kharisblank,

After reading the article you posted, we dont think the problem is with the language switcher because we have published all the content on the page in English, but 2 widgets still display in French.

Do you have any other ideas as to where the problem might be?

Thanks!

#4

Hello there,

You should have two widgets in the same row and choose the respective languages to enable translation.

https://polylang.pro/doc/widgets/

Regards,
Kharis