Import error

Hello.
I tried to import new demos, but media download did not work.
Here are errors:

[ERROR] Failed to import “ayo-ogunseinde-93181” (Médiá)
[ERROR] Failed to import “artem-sapegin-176819” (Médiá)
[ERROR] Failed to import “header” (Médiá)
[ERROR] Failed to import “header2” (Médiá)
[ERROR] Failed to import “header3” (Médiá)
[ERROR] Failed to import “h1-ltmjr0bc-daniela-roa” (Médiá)
[ERROR] Failed to import “j6pfnptjqjs-aman-ravi” (Médiá)
[ERROR] Failed to import “c1roy44wuts-lionel-gustave” (Médiá)
[ERROR] Failed to import “1_cmofspfso-joanna-kosinska” (Médiá)
[ERROR] Failed to import “agz5hkren64-frank-mckenna” (Médiá)
[ERROR] Failed to import “qd4smb28sqq-clem-onojeghuo” (Médiá)
[ERROR] Failed to import “e-aupyxbjm-alice-moore” (Médiá)

thx for answer.

Hello there,

The common problem why this problem occurs is directory permissions issue. Please check the wp-content directory from your cPanel or FTP program. Then set it to 755. If it still fails, try 777.

Check the below link for your reference:

Regards,
Kharis

Sorry, but did not help me. Failed to import media.

Which import route of the 3rd step in this docs did you take? Which version of Sydney Pro are use using?

Regards,
Kharis

I used automatic import with one click demo import plugin.
Sydney Pro version 1.56

I used this method on my subdomain, maybe this is issue. When I tried new demos on other domain, it worked.

Thank you for your confirmation. Let me talk to our developer. It might take some times as he has just gotten his baby born. But, I’ll get back to you as soon as I hear something from him. Please be patience.

Regards,
Kharis