Import Demo Data Errors

Hi,

I can not import any demo data for the Airi Agency theme.

When I try the auto-import I get “An error occurred while fetching file from: https://athemes.com/wp-content/uploads/demo-content/airi/airi-dc-agency.xml !
Reason: http_request_failed - cURL error 28: Connection timed out after 10001 milliseconds”

When I try the manual import after I download the files, it just keeps spinning and “Importing, please wait”
When I check the log files it is

—Upload files—
Redux file was not uploaded. Error: Specified file failed upload test.

—Upload files—
The import files were successfully uploaded!
Initial max execution time = 60
Files info:
Site URL = http://primedigitalmarketing.net
Data file = /home/xpcxfvaq/primedigitalmarketing.net/wp-content/uploads/2019/10/airi-dc-agency.xml
Widget file = /home/xpcxfvaq/primedigitalmarketing.net/wp-content/uploads/2019/10/airi-w-agency.wie
Customizer file = /home/xpcxfvaq/primedigitalmarketing.net/wp-content/uploads/2019/10/airi-c-agency.dat
Redux files:
not defined!

New AJAX call!
[ERROR] Failed to import “books-business-computer-459654” (Media)
[ERROR] Failed to import “Layer 9” (Media)
[ERROR] Failed to import “i1” (Media)

New AJAX call!
[ERROR] Failed to import “books-business-computer-459654” (Media)
[ERROR] Failed to import “Layer 9” (Media)
[ERROR] Failed to import “i1” (Media)

New AJAX call!
[ERROR] Failed to import “books-business-computer-459654” (Media)
[ERROR] Failed to import “Layer 9” (Media)
[ERROR] Failed to import “i1” (Media)


It just keeps failing, those AJAX calls keep going on and on, I only showed a few here.

The host provider says you might be blocking our IP`?
HE tried to access your site from that IP and it didnt work.

He changed server and it did work.

My URL http://primedigitalmarketing.net/

Help please

To fix this, try https://bobcares.com/blog/curl-error-28-operation_timeouted/

Regards,
Kharis

When I told the host support this they told me this.

"Hello,

Can you please provide the IP range for this theme provider so we can check to ensure it’s not being blocked?

Please reach out to their support for either an IP range or if there’s other error reporting. They may need to check something on their side as well.

https://athemes.com/wp-content/uploads/demo-content/airi/airi-dc-agency.xml! Reason: http_request_failed - cURL error 28: Connection timed out after 10001

Specifically, it seems we cannot connect to that. It’s possible something might be blocking on their side because from another server I can reach it."

So it seems that one server is able to access the URL but the other server isn’t. They say our IP must be blocked on your end?

Our IP is 192.138.189.181

Can you please check if this is blocked

Regarding blocked IP address, you should consult to your network administratior. The demo data should be able to be accessed anywhere. We don’t have any IP address restriction.

Regards,
Kharis