Header Image Not Showing Up For Some Reason

Dear support team,

Something happened with my website. The header image doesn’t show up for some reason:

I have gone through Appearance>Customize and it is there (I mean, there is an image up and running), but when I go to the main page (root domain), the header image is off.

What might be happening?

Kind regards,

Eky Barradas

Hello Eky,

You can try to activate the parent theme, deactivate all your plugins except recommended for Sydney theme, and see if it helps.

Please remember about importance of regular full site backups (files and database):
https://codex.wordpress.org/WordPress_Backups

Also you might want to check this tutorial:

Kind Regards, Roman.

Thank you for your quick response, @roman!

The problem was the last update of W3 Total Cache. It was solved after deactivating it.

Kind regards,

Eky Barradas

You are welcome Eky, and thank you for sharing that!

Kind Regards, Roman.