Got Hacked - transfer off Pro account

Hi there,

This morning a client of mine got hacked. I can access the old website but and had a pro account on Sydney. Is it possible to continue this on the new website?

The website has now got selective entrance.

Hello there,

Thank you for contacting us. I am sorry to hear that you have been running into issues. I am happy to help.

Yes. You can use the theme for your other websites. Because each licenses are eligible for unlimited number of use.

Let me know if you have any other questions we can help with.

Stay safe.
Have an excellent day :slight_smile:

Regards,
Kharis
aThemes Support

Hi Kharis,

I bought the website 2 years ago and the i can’t get a hold on the guy.
Is there a alternative way to recover the pro license?

Hope to hear from you soon.

Greetings,

Axel

Hi Axel,

Thank you for getting back.

Please provide us the email address you used to purchase the theme, so we can check with our account manager to confirm the license validity first.

Stay safe.
Have an excellent day :slight_smile:

Regards,
Kharis
aThemes Support

Hi,

Finaly i recoverd the productkey. Where can i ad this code?

thank you for your help.

Axel

Hi Axel,

​Please accept my apologies for the delay in response. I really appreciate your patience.

From your site’s dashboard, go to the Appearance menu > Theme License.

Stay safe.
Have an excellent day :slight_smile:

Regards,
Kharis
aThemes Support

Thank you for your reply,

i can’t ad the code. I can only go to athemes.com to buy pro.

Can you maybe ad a screenshots?

Thank yout

I hope that al the changes that already aren’t lost after upgrading.

Hello there,

​Please accept my apologies for the delay in response. I really appreciate your patience.

Please refer to this documentation for upgrading guide.

Stay safe.
Have an excellent day :slight_smile:

Regards,
Kharis
aThemes Support